Terms & Conditions

Last updated: October 2025

Quick Summary
  • Services provided by Techwings Limited (UK).
  • Emotional wellbeing coaching (not therapy or medical treatment).
  • Initial package: 10 hours; ongoing sessions: 50 minutes effective.
  • 24-hour cancellation notice or the session is billed.
  • Payments via Stripe; fees are non-refundable.
  • Unused hours expire after 6 months.
  • No sessions if the client is under the influence.
  • Sessions are confidential (with legal/ethical exceptions for risk of harm).
  • If the relationship isn’t working, sessions may be terminated and unused time refunded.
  • If therapy/counselling is more appropriate, I’ll say so and may refer you.
  • No cookies or trackers on this website.
  • Governing law: England & Wales.

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of healwithmarco.com (the “Site”) and any related services, content, or products offered by Techwings Limited (“we”, “us”, or “our”). By using the Site or purchasing coaching sessions or digital wellbeing products, you agree to be bound by these Terms. If you do not agree, please do not use the Site or services.

2. Scope of Services

HealWithMarco provides emotional wellbeing coaching services and digital tools designed to support self-awareness, growth, and personal development. These services are educational and coaching-based and are not a substitute for psychotherapy, counselling, diagnosis, or medical treatment.

3. Coaching Sessions & Packages

  • Initial Package: Coaching begins with a minimum package of 10 hours to understand your background, define goals, and design a plan.
  • Ongoing Sessions: After the initial package, sessions continue in 1-hour slots with an effective duration of 50 minutes (10 minutes reserved for preparation and administration).
  • Cancellations: Provide at least 24 hours’ notice to reschedule or cancel. Late cancellations or no-shows are billed in full.
  • Fees: As published on the website or agreed in writing.
  • Payments: Processed securely via Stripe.
  • Refunds: Once paid, fees are non-refundable, except as provided below.
  • Expiry: Unused coaching hours expire 6 months from purchase.
  • Pro-bono/Discounts: May be offered at our discretion.
  • Client Conduct: Clients must attend sessions sober and in full possession of their faculties. Sessions will not be conducted if a client is under the influence of alcohol, drugs, or other impairing substances. Sessions cancelled or terminated for this reason are billed in full.
  • Termination by Coach: If, in our professional judgment, the coaching relationship is not working constructively, we may terminate the engagement and refund any unused sessions.
  • Referral to Therapy/Counselling: If coaching is not appropriate or you would benefit more from therapy/counselling, we will make this explicit and may offer referrals to qualified therapists/counsellors.

4. Confidentiality & Duty of Care

  • All coaching sessions are treated as strictly confidential.
  • We will not disclose personal information without your explicit consent, except where we are legally or ethically obliged to do so.
  • In the UK, confidentiality is not absolute: disclosure may be required where there is a serious and imminent risk of self-harm or harm to others, safeguarding concerns, or where required by law (e.g., court order, criminal investigations, or other statutory duties).
  • Any disclosure will be limited to what is necessary and handled with care for your wellbeing.

5. Digital Products & Tools

Access to digital tools such as VITO (Virtual Therapist Online) may be provided for educational and self-reflection purposes only. These tools are not substitutes for therapy, diagnosis, or treatment. Results vary and Techwings Limited assumes no responsibility or liability for outcomes arising from their use. You are granted a personal, non-transferable, revocable licence to use these tools. You may not copy, modify, distribute, or reverse engineer them.

6. Intellectual Property

All Site content (texts, articles, graphics, videos, and software) is the intellectual property of Techwings Limited, unless otherwise stated. You may quote short excerpts for personal or educational use with proper attribution (“© HealWithMarco / Techwings Limited”). Any reproduction, distribution, or commercial use requires prior written consent.

7. Marketing Communications

By subscribing or opting in, you consent to receive emails about wellbeing insights, events, and offers. You can unsubscribe at any time via the email link or by contacting admin@healwithmarco.com. We do not sell or share your data with third parties for marketing purposes.

8. Limitation of Liability

While we aim for accuracy and quality, all content and services are provided “as is.” Coaching outcomes depend on your personal engagement and circumstances; we do not guarantee results. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of our services, Site, or products. If you experience distress or crisis, seek help from a qualified mental-health professional.

9. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including illness, internet outages, platform or software failures, or acts of nature.

10. Availability

We aim for continuous access but do not guarantee the Site or online services will be available 24/7 or error-free.

11. Dispute Resolution & Governing Law

  1. Both parties will first attempt to resolve disputes through good-faith negotiation or mediation.
  2. These Terms are governed by the laws of England & Wales.
  3. Courts of England & Wales have exclusive jurisdiction, regardless of user location.

12. Amendments

We may update these Terms periodically. The revised version will appear here with a new “Last updated” date. Continued use of the Site or services after an update constitutes acceptance of the revised Terms.

13. Contact

For legal or privacy questions, contact admin@healwithmarco.com — Techwings Limited, United Kingdom.